FAQ

What types of products do Juliur Lamont offer?

We offer a premium hand-made selection of apparel including leather jackets for men and women, leather belts, wallets, and cardholders. Each item reflects Juliur Lamont’s commitment to quality and style.

Can I order a custom-sized leather jacket? 

Absolutely. We take pride in providing custom-sized jackets to fit your unique measurements. Simply provide us with your measurements through our online guide (online guide we will hyperlink to custom section), and we’ll tailor a jacket that’s perfect for you.

How do I place an order?

Placing an order is easy. Once you’ve found your desired item, add it to your cart and proceed to checkout. Follow the instructions to complete your order, including payment and shipping details.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Our payment process is secure, ensuring your details are protected.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs will vary based on your location and will be calculated at checkout.

How long does shipping take?

Shipping times depend on your location and the shipping option you select. Estimated delivery times will be provided when you place your order. From our experience, within the EU, shipping should take no more than 2 weeks (10 working days).

What is your return policy?

We accept returns within 30 days of receipt. Items must be in their original condition. Custom-sized jackets are made

to order and are only returnable if there is a fault in manufacturing.

How do I process a return or exchange?

To initiate a return or exchange, please contact our customer service team through our website with your order number and details about the item you wish to return.

How do I request a custom-made jacket? 

For a custom jacket, select the ‘Custom Size’ option on the product page and fill in your measurements. You can find a guide on how to measure yourself accurately on our website (also hyperlink).

Can I customize the color and material of a jacket?

Custom color and material requests can be accommodated if You require something other than those provided on our Customize page. Please reach out to our customer support for a consultation and we’ll do our best to meet your needs.

How do I care for my leather jacket?

To maintain your jacket’s longevity, hang it on a wide padded hanger, avoid prolonged exposure to direct sunlight, and clean it with a damp cloth when necessary. For detailed care instructions, visit our product care page (we can maybe add these).

Can I waterproof my leather goods?

Yes, leather can be treated with a waterproofing agent. However, we recommend using products designed specifically for leather to avoid damage. Always test a small, inconspicuous area first.

Is there a warranty on Juliur Lamont products

While we stand behind the quality of our products, we do not offer a warranty. The reason for this is due to the nature of the product and the challenge to determine the ‘damage’ source. But, if the product arrives damaged, we have a 30-day refund policy. 

Where can I leave a review?

We love hearing from our customers. Reviews can be left on the product pages of our website or any of our official social media platforms.

Have any other question?

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